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Travel Waiver Policy due to Coronavirus (COVID-19) outbreak

Colombo - March 14th , 2020 - 2000 hours


Following the outbreak of Coronavirus (COVID-19), SriLankan Airlines updated its waiver policy to allow its passengers the choice to change travel dates and reissue their ticket without penalty.


Accordingly, SriLankan Airlines will waive change and reissue fees on all tickets issued on or before March 31st ,2020.


Irrespective of the routing and place of issue, the Airline shall permit one change (flight/date/routing) to ensure utmost convenience in view of various flight disruptions and regulations imposed around the world.


If there is a difference in the airfare or applicable taxes, due to the reissue/reroute of the ticket, the additional amount will have to be borne by the passenger.


Passengers can postpone or advance their new dates of travel to any available date in the future.


Promotional restricted tickets are eligible for change upon payment for the relevant fare difference.


To refrain from being a no-show, the Airline requests all passengers to cancel the non-utilizing reservations as early as possible.


The refund process and calculation shall remain unchanged as per regular fare conditions.If you have booked your ticket on www.srilankan.com  you can submit a refund request online.


Click herehttps://www.srilankan.com/en_uk/plan-and-book/online-refund-request

This policy shall be valid till 31st December, 2020 for tickets that require any changes.

For more information, please contact SriLankan Airlines 24 Hour Contact Center on +94117771979  or the nearest SriLankan Airlines office.


Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologize for any inconvenience caused.


Corporate communications SriLankan Airlines www.srilankan.com




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